Term and Conditions

Last Updated: [Insert Date]

1. Our Commitment to Equestrian Excellence

At Ovation & Dublin Officials, we combine our passion for equestrian performance with dedication to customer service. These terms reflect our commitment to quality and your satisfaction in the arena and beyond.

2. User Obligations and Responsibilities

2.1 Account Accuracy

When creating an account or making purchases, you agree to provide current, complete, and accurate information. Competitive riders understand the importance of precision—we expect the same for your order details.

2.2 Legal Compliance

You agree to comply with all applicable laws and regulations regarding your use of our Site and purchase of our products. International customers are responsible for understanding import restrictions in their country.

2.3 Prohibited Conduct

You may not:

• Use our Site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Misrepresent your identity or order information
• Resell our products without authorization

3. Products and Services

3.1 Product Descriptions

We take pride in the accuracy of our product descriptions for:

• Competition-grade apparel (jackets, shirts, breeches)
• Performance riding tops
• Equestrian accessories (whips, crops, spurs)

Colors may vary slightly due to monitor settings. For competition-critical items, please allow time for potential color matching.

3.2 Product Availability

During peak competition seasons, some items may sell out quickly. We reserve the right to limit quantities and discontinue products without notice.

3.3 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Whips
• Crops
• Spurs

These may only be returned if defective, with notification required within 48 hours of delivery.

4. Orders and Payment

4.1 Order Acceptance

Your order represents an offer to purchase. We accept orders when we ship the product or confirm via email. We reserve the right to refuse any order.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. For competition apparel, ensure your billing information matches your payment method details.

4.3 Pricing

All prices are in USD. We occasionally adjust prices without notice, though this won’t affect confirmed orders. International customers may face additional customs fees.

4.4 Shipping

Options include:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipment)
• Free Shipping: Orders over $50 via EMS (15-25 business days after shipment)

Processing takes 1-2 business days (excluding weekends/holidays). Competition season expediting available for urgent needs.

5. Returns and Exchanges

5.1 General Policy

We accept returns within 15 days of delivery for most items if:

• Unworn, unwashed, with original tags
• In original packaging
• RMA number obtained

5.2 Return Process

Email [email protected] within 15 days with subject “Return Request: [Order Number]”. Our Returns Department is located at 61 Thomas Street, Dedham, MA 02026 USA.

5.3 Refunds

Issued within 3-5 business days after approval to original payment method. Original shipping fees are non-refundable unless due to our error.

5.4 Competition Apparel Exchanges

For urgent size exchanges before events, mark your request “URGENT” with competition date. Standard shipping fees apply for replacement items.

6. Intellectual Property

All content on our Site—including logos, designs, and product imagery—is our exclusive property. As equestrian professionals, we respect intellectual property and expect the same from our customers.

7. Liability Limitations

7.1 Product Use

Our products are designed for equestrian sports. We’re not liable for:

• Improper use of equipment
• Riding-related injuries
• Failure to follow manufacturer guidelines

7.2 Website Use

We’re not liable for:

• Temporary website unavailability
• Technical issues beyond our control
• Third-party actions affecting Site use

7.3 Maximum Liability

Our maximum liability for any claim related to our products or Site is limited to the purchase price of the relevant items.

8. General Provisions

8.1 Governing Law

These terms are governed by Massachusetts law. Disputes will be resolved in Dedham, MA courts.

8.2 Changes to Terms

We may update these terms. Continued Site use after changes constitutes acceptance.

8.3 Contact Us

For questions about these Terms:

• Email: [email protected]
• Phone: +1 (555) 123-4567
• Mail: 61 Thomas Street, Dedham, MA 02026 USA