“Your satisfaction matters as much as your performance in the arena”
— The Ovation & Dublin Officials Team
At Ovation & Dublin Officials, we combine our passion for equestrian excellence with a commitment to outstanding customer service. Our shipping and returns policies are designed with the competitive rider in mind, ensuring you receive premium equestrian apparel with the same precision you bring to your sport.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). During peak competition seasons, we implement expedited processing to ensure timely delivery.
Shipping Methods & Timeframes
We offer two shipping options to meet your needs:
- Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after shipment
- Free Shipping: Available for orders over $50 via EMS – Delivery within 15-25 business days after shipment
International Shipping
We ship globally (excluding certain Asian and remote regions). Please note:
- Customs fees and import duties are the responsibility of the customer
- Delivery times may vary based on destination country customs processing
Returns & Exchanges
Our Return Policy
We accept returns within 15 days of delivery for most items. To be eligible for return:
- Items must be unworn, unwashed, and in original condition with all tags attached
- Original packaging must be included
- A Return Merchandise Authorization (RMA) number is required
Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on whips, crops, and spurs unless defective (must be reported within 48 hours of delivery).
Return Process
- Initiate Your Request: Email [email protected] within 15 days with subject “Return Request: [Your Order Number]”
- Complete the Return Form: Include product details, reason for return, and preferred resolution
- Receive Authorization: We’ll email your RMA number and shipping instructions within 1 business day
- Ship Your Return: Package securely with RMA number visible. Ship to:
Ovation & Dublin Officials Returns Department
61 Thomas Street, Dedham, MA 02026 USA - Processing: Inspection within 2 business days of receipt with email confirmation
Refund Information
- Timeline: 3-5 business days after approval for credit card/PayPal payments
- Method: Refunds issued to original payment method
- Deductions: Original shipping fees are non-refundable; return shipping is customer’s responsibility unless due to our error
Exchange Policy
For size exchanges on competition apparel (jackets, shirts, breeches):
- Replacement items ship immediately upon receiving your request
- Standard shipping fees apply for new items
- Price differences will be charged/refunded as applicable
Competition Season Priority
Need an urgent exchange before an event? Include “URGENT” and your competition date in your request. We’ll expedite the process to ensure you’re competition-ready.
Contact Us
Questions about our shipping or returns policy? Contact our customer service team:
- Email: [email protected]
- Phone: +1 (555) 123-4567
“Ride with confidence, knowing we stand behind every stitch of our performance apparel.”