“Your satisfaction matters as much as your performance in the arena” — The Ovation & Dublin Officials Team

Our Commitment to Equestrian Excellence

At Ovation & Dublin Officials, we understand that competitive riders demand perfection in both their gear and service. Our returns policy reflects the same precision we apply to crafting our FEI-compliant competition apparel. Please review this policy carefully before initiating a return.

Key Points for Competitive Riders

  • 15-Day Return Window: From date of delivery
  • Condition Requirements: Unworn, unwashed with original tags
  • Non-Returnable Items: Whips, crops, and spurs (for hygiene reasons)
  • Expedited Process: We prioritize returns during competition seasons

Return & Exchange Process

Step 1: Initiate Your Request

Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line: “Return Request: [Your Order Number]”.

Step 2: Complete the Return Form

Include the following details in your email (or use our template below):

Subject: Return Request: [Order #12345] Dear Ovation & Dublin Officials Team, I would like to request a [return/exchange] for the following item(s) from order #12345: – Product Name: [e.g., Competition Jacket – Black – Size 38] – Reason: [Fit/Quality/Other – please specify] – Preferred Resolution: [Refund/Exchange for Size XX] I confirm the item(s) are in original condition with tags attached. Shipping Address: [Your Name] [Street Address] [City, State/Province, Postal Code] [Country] Best regards, [Your Name] [Your Email] [Your Phone Number (optional)]

Step 3: Receive Authorization

Within 1 business day, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA cannot be processed.

Step 4: Ship Your Return

Package the item securely with the original packaging and include the RMA number visibly on the package. We recommend using a trackable shipping method.

Return Address:
Ovation & Dublin Officials
Returns Department
61 Thomas Street
Dedham, MA 02026 USA

Step 5: Processing Your Return

Once received, our quality team will inspect the item within 2 business days. You’ll receive email confirmation when your return is approved.

Refund Information

Timeline:

  • Credit Card/PayPal: 3-5 business days after approval
  • Original Payment Method: Refunds are issued to your original payment method

Deductions:

  • Original shipping fees are non-refundable
  • Return shipping is the customer’s responsibility unless the return is due to our error

Exchange Policy

For size exchanges on competition apparel (jackets, shirts, breeches):

  • We’ll ship the replacement item immediately upon receiving your return request to ensure you have gear for upcoming events
  • Standard shipping fees apply for the new item
  • Price differences will be charged/refunded as applicable

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Whips
  • Crops
  • Spurs

These items may only be returned if defective, which must be reported within 48 hours of delivery.

International Returns

For our global clientele (excluding certain Asian and remote regions):

  • Customs fees/duties are non-refundable
  • Mark the package as “Returned Goods” to avoid additional charges
  • Return shipping costs may be higher than original shipment

Competition Season Priority

If you need an urgent exchange before an event, include “URGENT” and your competition date in your request. We’ll expedite the process to ensure you’re competition-ready.

Questions? Contact our customer service team at [email protected] or +1 (555) 123-4567.

“Ride with confidence, knowing we stand behind every stitch of our performance apparel.”