Welcome to Ovation & Dublin Officials’ FAQ section. As dedicated equestrian apparel specialists, we’ve compiled answers to your most common questions about our premium riding wear, global delivery service, and customer care policies.

About Our Products

What types of equestrian apparel do you specialize in?

We offer carefully curated performance wear for both competitive and casual riders, including:

  • High-performance Competition Jackets and Shirts for show ring excellence
  • Technical Casual Riding Tops for everyday training
  • Premium Full Seat and Knee Patch Breeches
  • Professional Whips, Crops and Spurs
How do I choose between Full Seat and Knee Patch Breeches?

Our Full Seat Breeches provide maximum grip for demanding disciplines like dressage, while Knee Patch Breeches offer versatile comfort for general riding. Consider your primary discipline and personal preference.

Are your competition jackets Fédération Equestre Internationale (FEI) compliant?

All our competition wear meets international standards for recognized events. Specific compliance details are listed on each product page.

Ordering & Account Information

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure global transactions.

Can I create an account to track my orders?

Yes! Registered members enjoy order tracking, wish lists, and faster checkout. Simply provide your email during purchase to create an account.

How can I change or cancel my order?

Contact our customer care team immediately at [email protected] if your order hasn’t entered processing (within 24 hours). We’ll do our best to accommodate your request.

Shipping & Delivery

What are my shipping options?

We offer two premium services:

  • Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days with full tracking
  • Free Standard Shipping (orders over $50 via EMS): 15-25 business days
Do you ship to my country?

We deliver worldwide except certain Asian and remote regions. During checkout, our system will confirm if we service your location.

How long does order processing take?

Each order undergoes 1-2 business days of quality verification at our Massachusetts workshop before dispatch. You’ll receive tracking details immediately after shipping.

What if I need competition gear urgently?

Contact us directly at [email protected] with your event date. We’ll explore expedited options for competitive riders.

Returns & Exchanges

What is your return policy?

We offer a 15-day return window from delivery date for unworn items with original tags. Contact our team to initiate returns.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using trackable services.

How long do refunds take?

Processed refunds typically reflect in 5-10 business days after we receive your return at our Dedham facility.

Additional Support

How can I contact customer service?

Our equestrian specialists are available via email at [email protected]. For urgent competition-related inquiries, please include “URGENT” in your subject line.

Where is your physical location?

Our workshop and headquarters are located at 61 Thomas Street, Dedham, US 02026, where we hand-prepare every shipment.

Do you offer sizing advice for competition wear?

Absolutely! Email us with your measurements and discipline, and our fitting specialists will recommend the optimal size and cut for your needs.

“From our stable to yours” — The Ovation & Dublin Officials Team